EN
English
Sign In
Sign upFAQ
-
Q.
How do I contact the customer support team?
- You can call our customer support on +2348070199999 or send an email to support@roaddo.com to resolve the issue.
-
Q.
How do I login?
- To login to our app as a user, provider or store kindly use the email address and password used during the registration.
-
Q.
Can I offer more than one service as a Provider?
- Yes, you can. On the Roaddo app you can offer multiple services if you have the required skills.
-
Q.
Which currency is acceptable on Roaddo?
- We accept only Naira.
-
Q.
How do I sign up on Roaddo platform and offer my services to customers as a Delivery driver?
- Simply download the Roaddo providers app. Sign up with a valid email, confirm your email. After confirmation, go back to the app, sign in and follow the instructions on the app.
-
Q.
How do I register on Roaddo?
- To register with us, kindly click on https://www.roaddo.com/sign-up-rider and register your preferred service on our website.
-
Q.
Will I be charged for cancelling?
- Currently we do not charge a cancellation fee. However, we encourage cancellation only when there is a valid reason. Excessive cancellations might lead to blocking of the user.
-
Q.
Are there any costs associated with being a driver on Roaddo?
- Signing up on our platform is completely free, To find out more contact us on support@roaddo.com.
-
Q.
How do I choose my preferred services?
- To select your preferred services on our platform, click on https://www.roaddo.com/menuitems.php?iMenuItemId=19948&Status=Active to select your preferred services on the platform.
-
Q.
Who is providing the tools for my services?
- The service providers are to take the sole responsibility for providing the tools needed for their services.
-
Q.
How long does it take to get paid?
- Payment is done within 7 days of completing a project.
-
Q.
How much do delivery drivers on Roaddo app make in a day?
- Our standard delivery fee is ₦1000 per request.
-
Q.
What do I do if I can't find my vehicle type and model on Roaddo application form?
- You can speak to any of our customer care agents to help you clarify on +2348070199999 or send an email to support@roaddo.com
-
Q.
How much work can I expect from Roaddo platform?
- Roaddo is a multi- demand mobile platform app that offers various services to its providers and users. Our providers can provide more than one service to the users and extra services can be requested for on the app by users. Please visit the website for more information.
-
Q.
I have a brand-new vehicle. Can I skip the vehicle inspection?
- All vehicles on our platform must be registered and inspected before use.
-
Q.
How can I sign up as a user?
- Simply download the Roaddo app and sign up with a valid email, to enjoy over 60+ and more services
-
Q.
What kind of services do you offer?
- We offer instant and on-demand services, such as ride-hailing, logistics, courier and handy men services.
-
Q.
Can I order for more than one service at a time?
- Yes, you can order for up to five services as the same time.
-
Q.
Will all the items i ordered for be delivered to me?
- Yes, all items requested for, will be delivered to your doorstep. Ensure you fill in the right delivery address and phone number when you are purchasing an item. This will help the store and the delivery man to get your items across to you.
-
Q.
Do I need to have money in my Roaddo wallet to place an order?
- No, you do not need to have money in your wallet to place an order. Payment will only be done, after a completed request with cash, card and topping your e-wallet
-
Q.
How to place an order?
- To place an order, open our app, go to the home page on the app and choose the required services you need, and follow the instructions on the app If you are finding it difficult to place an order, please reach out to our contact centre.
-
Q.
What if the actual delivery items were not stated by the sender?
- It is mandatory for all delivery items to be properly documented at the single or multi-delivery request and during handing over of the items to the driver.
-
Q.
Will there be penalty charges if i need to terminate my account?
- No, there are no charges involved.